Contact Lenses

Selection and Purchase:

Carefully select your items as received orders cannot be returned under any circumstances.
Product Inspection: •⁠ ⁠You can inspect the product while the courier is still present. If there is any issue, you may refuse the order and only pay the shipping fees. Partial Delivery :
•⁠ No partial delivery – either take the full order or return it all
Exchange Process:

Exchange Form:

Exchanges are allowed within 7 days of receiving your order.

Preparing the Exchange:

Prepare the item for exchange in the same condition as received (unworn or unused, with tags, and in original packaging).
Inspection and New Order:

Once the returned item is received and inspected, a new order will be prepared and sent to you.
Shipping Fees:

All shipping fees for exchanges are to be paid by the customer.
No exchange more than 2 times:
Cost of Returns and Exchanges:

Returns:

No shipment fees for defective, damaged, or incorrect items returned upon reception.
Shipping fees are applicable if the Exchange is due to a change of mind.
Exchanges:

All shipping fees must be paid by the customer.

At United optical, we are committed to providing a seamless and refined delivery experience. Each order is handled with care to ensure it arrives in perfect condition.
Processing Time
Orders are processed within 1 business day.
Delivery Time
Standard delivery takes 1–4 business days, depending on your location.
Delivery Conditions
Delivery dates may vary due to external factors such as courier delays or local holidays.
In cases where delivery attempts fail, the courier may contact you for rescheduling.
If you need assistance with your shipment, our support team is always ready to help.